Delivery Information

At The Shahensha, we are committed to delivering your order safely and on time. Please read our delivery policy carefully before placing your order.

1. Order Processing

All orders are processed after successful payment confirmation.

• Orders are processed within 1–2 business days.
• Orders placed on Sundays or public holidays will be processed on the next business day.
• During festive seasons or sale periods, processing times may be slightly longer.

2. Delivery Time

Estimated delivery times are:

• West Bengal: 2–4 Business Days
• Metro Cities: 3–6 Business Days
• Other Locations in India: 4–8 Business Days

Delivery times are estimates and may vary depending on your location, courier service, weather conditions, or unforeseen circumstances.

3. Shipping Charges

• Shipping charges (if applicable) are displayed during checkout.
• Free shipping offers are available only during selected promotional campaigns.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking details. You can use the tracking number to monitor the status of your shipment.

5. Delivery Attempts

Our courier partners will attempt delivery to the shipping address provided during checkout.

• Please ensure someone is available to receive the package.
• If delivery fails due to an incorrect address or recipient unavailability, additional shipping charges may apply for re-delivery.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. The Shahensha is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

7. Delayed Deliveries

While we strive to deliver every order on time, delays may occur due to:

• Weather conditions
• Natural disasters
• Public holidays
• Courier network delays
• Government restrictions

We appreciate your patience in such situations and will assist you in tracking your shipment.

8. Damaged or Missing Packages

If your package arrives damaged or if any item is missing, please contact us within 48 hours of delivery with your order number and photographs of the package. We will investigate the issue and provide an appropriate resolution.

9. Contact Us

Need Help?

If you have any questions regarding your order or delivery, our customer support team is always happy to assist you. Please contact us using the details above.